Phone Number: +86-10-5813-1818
Website: www.shenhuagroup.com.cn
Connecting with Shenhua Group
Phone Support
So, if you’re looking for help, Shenhua Group provides several channels. Their Toll-Free Numbers are available for easy access. Local folks can use local numbers, while international numbers cater to global customers. There’s also a hotline that you can reach out to for quick assistance!
Email Support
Email is a great way to communicate. Customers can reach out through their customer support email. There are also dedicated department emails for specific needs, like feedback and suggestions.
Live Chat
If you like chatting, Shenhua has you covered with website chat and in-app chat. Quick and easy!
Social Media
These days, social media is everything! You can message them directly or leave public comments and tweets. Shenhua also has social media help desks, so you can get assistance anytime.
Self-Service Portals & Knowledge Base
Shenhua understands the need for self-help. Their Help Center and community forums are useful. Plus, there are troubleshooting tools available, making it easy for customers to find answers on their own.
Messaging Apps
Need help on the go? You can reach them on WhatsApp! They also support Telegram, WeChat, Viber, and Line. If you prefer texting, SMS/Text support is an option too!
Physical Address
If you ever need to visit, the corporate office address is as follows:
No.22 Andingmen West Street, Dongcheng District, China.
Online Forms
Filling forms online is super easy. Shenhua has contact forms and feedback forms for users to submit their queries.
Mobile Apps
Don’t forget to check their mobile app! It has in-app support and even sends you push notifications on important updates.
Fun Facts About Shenhua Group
- Shenhua Group is one of the largest coal producers in China.
- It was established in 1995.
- They also deal in electricity generation and railway transportation.
- Shenhua is actively involved in renewable energy projects.
- The group has a vast network of subsidiaries across various sectors.
FAQ Section
What should I do if I can't reach their hotline?
Try their live chat or social media channels. You can also drop an email.
Is there a mobile app for Shenhua Group?
Yes! They have an app that provides support and notifications.
Can I give feedback online?
Absolutely! Use their feedback forms available on the website.
Do they have social media support?
Yes, they are active on various platforms like Twitter and Facebook.
What if I prefer texting?
You can reach out through SMS/Text support, easy and convenient!
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