If you're in China and you need help with NetEase, you're in the right place! Let's break down all the ways you can reach out for support. Whether it's a simple question or a big issue, they’ve got you covered.
Phone Number:
- Toll-Free Number: +86-571-8985-0000
- Local Numbers: Local support numbers are available but should be checked on their website.
- International Numbers: You can call the same number from anywhere, but international charges may apply.
- Hotlines: For emergencies, they have designated hotlines listed online.
Email Support:
- Customer Support Email: Currently, there isn’t a specific customer support email listed.
- Dedicated Department Emails: Make sure to check their website for any department-specific emails.
- Feedback & Suggestions: They love hearing from you, so keep an eye out for feedback forms!
Live Chat: Need help while you browse? They have options!
- Website Chat: Use the chat feature on their site for instant help. It’s like having a friend ready to assist!
- In-App Chat: If you prefer chatting while using the app, you can do that too!
Social Media: Everyone is on social media, right?
- Direct Messaging: Send a DM on platforms like Weibo.
- Public Comments & Tweets: Don’t hesitate to comment or tweet for help!
- Social Media Help Desks: They keep an eye on their profiles, ready to assist!
Self-Service Portals & Knowledge Base:
- Help Center: A treasure trove of guides and articles!
- Community Forums: Chat with other users and help each other out!
- Troubleshooting Tools: Got a problem? Help is just a click away.
Messaging Apps: You can ask for help through your favorite apps!
- WhatsApp Support: They might have support through WhatsApp, check the website!
- Telegram, WeChat, Viber, Line: Also options to reach out!
- SMS/Text Support: If you prefer texts, look for that option!
Physical Address: Sometimes, it's good to know where the main office is!
- Corporate Office Address: NetEase Building, No.599 Wangshang Road, Binjiang District, Hangzhou, China.
- Local Branches: They might have local offices based on where you live.
Online Forms: Making it easier to reach out!
- Contact Forms: Fill them out for your queries.
- Feedback Forms: Share your thoughts!
Mobile Apps: They’ve made it easy.
- In-App Support: Need help? Just check in the app.
- Push Notifications: Stay updated with latest messages through notifications.
5 Fun Facts About NetEase
- NetEase started back in 1997! So, they're quite experienced in the game.
- They are one of the largest internet and online game service providers in China!
- They also have a huge stake in music streaming services.
- They offer online educational services – learning can be fun!
- They partner with Blizzard Entertainment for localising their games in China.
FAQs About Common Problems
What should I do if I can't log into my account?
Try resetting your password using the “forgot password” option. If it still doesn’t work, you could contact customer support.
How can I recover my deleted account?
Unfortunately, account deletion is usually permanent, but you can ask customer service for any possible options.
Is there a fee for customer support?
No, customer support is usually free. Just reach out to them!
What should I do if I encounter an error in the app?
Try clearing the cache or reinstalling the app. If this does not help, contact support.
Can I provide feedback about the service?
Absolutely! You can fill out feedback forms on their website or social media.
