If you are looking for help from Hikvision Digital Technology, you are in the right place! Here’s all the info you need, packed with easy steps to reach out. Don't worry, it’s not complicated at all!
Contact Information
Wanna call them? Here are the important numbers:
- Toll-Free Number: +86-571-8807-5998
- Local Number: Same as toll-free for local folks.
- International Number: You can call +86-571-8807-5998 from anywhere around the world.
- Hotline: Need immediate help? Use the same numbers.
Email Support
Prefer typing instead of talking? No problem! You can write to them at:
- Customer Support Email: globalservice@hikvision.com
- Dedicated Department Emails: Specific issues? Just ask!
- Feedback & Suggestions: Share your thoughts at the same email!
Live Chat Options
Need real-time help? You can chat directly:
- Website Chat: Hop on the official website for instant help!
- In-App Chat: If you've the app, use it to chat with support!
Social Media
Social media is cool! Connect with them through:
- Direct Messaging: Send a DM on their pages.
- Public Comments & Tweets: Drop comments, they respond!
- Social Media Help Desks: They might have dedicated help on their pages too.
Self-Service Portals & Knowledge Base
Help yourself with:
- Help Center: Search common problems!
- Community Forums: Chat with other users!
- Troubleshooting Tools: Get tools to fix issues yourself.
Messaging Apps
Chat-it-up through your favorite apps like:
- WhatsApp Support: Quick help here!
- Telegram, WeChat, Viber, Line: Find them in these apps too.
- SMS/Text Support: Got questions? Text them!
Physical Address
If you like meeting face-to-face, you can visit:
Corporate Office Address: No.555 Qianmo Road, Binjiang District, Hangzhou, China.They might have local branches too!
Online Forms
Fill a form for:
- Contact Forms: They’re usually on the website!
- Feedback Forms: Share your opinions!
Mobile Apps
Using their app can be quite helpful:
- In-App Support: Get help while you use!
- Push Notifications: Stay updated on new features!
Five Fun Facts about Hikvision
- Hikvision was founded in 2001, making it quite young!
- They are one of the top makers for video surveillance systems!
- Hikvision products are in over 150 countries!
- They focus heavily on research and development.
- Hikvision is known for high-quality and accessible security products.
Common Questions and Answers
Q: How do I reset my Hikvision device?
A: Most devices need a pinhole reset. Check manual for steps.
Q: What if my camera is offline?
A: Ensure it's powered and check network connections. Restart if needed!
Q: How to update my Hikvision software?
A: Use the Hikvision tool available on their website to download updates.
Q: Can I access my cameras remotely?
A: Yes! Use the Hik-Connect app. Very handy.
Q: Where to find help manuals?
A: Manuals are on the website or included with product.
Phone: +86-571-8807-5998, Email: globalservice@hikvision.com, Website: Hikvision
