| Company | Contact Details |
|---|---|
| Company Name | Genesis Healthcare, Inc. |
| Customer Care Number | +1-610-925-2000 |
| Website | https://www.genesishcc.com |
| n/a | |
| Address | 101 East State Street, Kennett Square, PA 19348 |
| Other Details | Customer Service: Varies by facility |
| Country | USA |
Phone Number: +1-610-925-2000
Website: www.genesishcc.com
Getting Help from Genesis Healthcare
1. Phone Numbers
- Toll-Free Numbers: They have toll-free numbers for customers, which are great for calls without any charge.
- Local Numbers: Local numbers connect you to specific facilities.
- International Numbers: Need to call from outside? They have international numbers too!
- Hotlines: If it's an emergency or urgent query, hotlines are available for quick assistance.
2. Email Support
- Customer Support Email: You can directly reach out with your queries.
- Dedicated Department Emails: Specific departments handle specific issues.
- Feedback & Suggestions: They love hearing from you, sharing suggestions is easy!
3. Live Chat
- Website Chat: Get real-time help through the website chat option.
- In-App Chat: Their mobile apps usually have chat features for your convenience.
4. Social Media
- Direct Messaging: You can DM them for help on social pages.
- Public Comments & Tweets: They respond to comments and tweets fairly quickly!
- Social Media Help Desks: There are dedicated help desks on platforms like Facebook.
5. Self-Service Portals & Knowledge Base
- Help Center: A comprehensive help center is ready to assist you anytime.
- Community Forums: A space where users can share tips and ask questions.
- Troubleshooting Tools: Tools that help you fix common issues yourself!
6. Messaging Apps
- WhatsApp Support: For many, WhatsApp is the go-to; they offer support here too.
- Telegram, WeChat, Viber, Line: Numerous platforms to connect without any hassle.
- SMS/Text Support: Need a quick answer? Texting them could be the way.
7. Physical Address
Corporate Office Address: 101 East State Street, Kennett Square, PA 19348
Local Branches: Many local branches exist—check the website for one near you!
8. Online Forms
- Contact Forms: They have forms to fill out for queries.
- Feedback Forms: Easy to submit your feedback through online forms.
9. Mobile Apps
- In-App Support: Most support functionalities are found right in your app.
- Push Notifications: Stay informed with helpful notifications.
5 Fun Facts About Genesis Healthcare
- They provide care in over 400 locations across the USA.
- Genesis is known as one of the largest post-acute care providers.
- They have been in operation for over 30 years, which is like an elder of the family!
- Their services include short-term rehabilitation and long-term care.
- Genesis Healthcare focuses on quality outcomes—making sure you’re happy and healthy!
FAQ Section
What should I do if my question is not answered?
Try reaching out via live chat or calling their support line for direct assistance.
How can I change my appointment?
You can call the facility directly or use the online forms to request a change!
What if I face issues with their app?
Check the troubleshooting section of their help center for quick fixes.
Can I give feedback about my experience?
Absolutely! Utilize the feedback forms on their website to share.
What are their working hours?
Different locations may vary; it's best to call and confirm!
