| Company | Contact Details |
|---|---|
| Company Name | First Citizens BancShares, Inc. |
| Customer Care Number | +1-919-716-7000 |
| Website | https://www.firstcitizens.com |
| investorrelations@firstcitizens.com | |
| Address | 4300 Six Forks Road, Raleigh, NC 27609 |
| Other Details | Customer Service: +1-888-323-4732 |
| Country | USA |
If you're looking for help from First Citizens BancShares, Inc., you're in the right place! They're a friendly bunch, always ready to assist you. Here are all the ways you can reach out to them, starting with the essentials.
Contact Details
Website: www.firstcitizens.com
Phone Numbers:
- Toll-Free: +1-888-323-4732
- Local: +1-919-716-7000
- International: +1-919-716-7000
- Hotline: Check their website for any hotlines available!
Email Support
Need to drop an email? Here’s how:
- Customer Support Email: investorrelations@firstcitizens.com
- Dedicated Department Emails: Check their website for more specific emails!
- Feedback & Suggestions: Sending your thoughts is always welcome!
Live Chat Options
You can also chat live! Whether on their website or through their app, it’s super easy:
- Website Chat: Look for the chat icon on the bottom-right of the page.
- In-App Chat: If you have their app, they have in-app chat support.
Social Media
First Citizens is on social too! Here’s how to connect:
- Direct Messaging: Shoot them a DM on platforms like Twitter or Facebook.
- Public Comments & Tweets: They engage with feedback publicly.
- Social Media Help Desks: Get quick responses to your queries here!
Self-Service Portals & Knowledge Base
Want to solve your issue alone? They help you with:
- Help Center: Their online Help Center is very user-friendly.
- Community Forums: Join discussions with other users.
- Troubleshooting Tools: Try these tools if facing issues.
Messaging Apps
Reach out via popular messaging apps:
- WhatsApp Support: If available, this is a quick way to connect.
- Telegram, WeChat, Viber, Line: Check if they are on these apps too!
- SMS/Text Support: Great for quick queries, if this service is offered!
Physical Address
Want to write a letter or visit?
- Corporate Office Address: 4300 Six Forks Road, Raleigh, NC 27609.
- Local Branches: They have branches, check the website for nearest ones!
Online Forms
Have a specific request? Use these forms:
- Contact Forms: Fill them out for queries.
- Feedback Forms: Share your thoughts easily!
Mobile Apps
Their app is really useful:
- In-App Support: Access support directly within the app.
- Push Notifications: Stay updated with alerts for your transactions!
Facts about First Citizens BancShares
- It’s one of the largest family-controlled banks in the United States.
- The company was founded in 1898, so they’ve been around for a while!
- They are headquartered in Raleigh, North Carolina.
- First Citizens has over 500 branches across multiple states.
- They offer a wide range of financial products - from personal loans to investment services!
Fun Facts for Kids
If a 9-year-old was explaining this:
- They help people keep their money safe like a treasure chest!
- They have a lot of branches like how shops have many stores.
- It's been helping people since dinosaurs were around, well, not really, but it’s super old!
- People can send messages to them using WhatsApp, just like chatting with friends!
- They have a big building where many people work every day.
FAQs - Troubleshooting with a 20-Year-Old's Perspective
What should I do if I forget my online banking password?
You can use the "Forgot Password" link on the login page for recovery.
How can I update my personal information?
Log in to your account, go to profile settings, and update your details.
What if my transaction is declined?
Check your account balance or contact customer service for assistance.
How can I speak to someone in customer service?
Just call +1-888-323-4732 or +1-919-716-7000.
Is there mobile support available?
Yes, you can get support through their mobile app!
