| Company | Contact Details |
|---|---|
| Company Name | Federal Railroad Administration (FRA) |
| Customer Care Number | +1-202-493-6014 |
| Website | https://www.fra.dot.gov |
| FRAWeb@dot.gov | |
| Address | 1200 New Jersey Avenue SE, Washington, DC 20590 |
| Other Details | General Inquiries: +1-202-493-6014 |
| Country | USA |
Federal Railroad Administration (FRA)? Well, you’ve landed at the right place! Whether it’s a question about rail safety or how to file a complaint, knowing how to reach them can make your life so much easier. Let’s dive into the different ways you can connect with FRA’s customer care!
Contact Details
Want some quick info? Here ya go!
- Phone Number: +1-202-493-6014
- Email: FRAWeb@dot.gov
- Website: www.fra.dot.gov
Ways To Reach The FRA
1. Phone Numbers
The FRA provides several phone numbers for everyone’s convenience.
- Toll-Free Number: They don't have specific toll-free numbers, but you can try calling their main number.
- Local Numbers: The main local contact is +1-202-493-6014.
- International Numbers: Same as domestic – just add your country code.
- Hotlines: They have various hotlines; we can help guide you on those!
2. Email Support
Email support is another solid option.
- Customer Support Email: Use FRAWeb@dot.gov for any queries.
- Dedicated Department Emails: Sometimes you’ll find department-specific emails if your issue is specialized.
- Feedback & Suggestions: Your opinions matter! Don’t hesitate to share your thoughts.
3. Live Chat
Chatting can be super quick! Check around their website for an option.
- Website Chat: If available, find it in the lower corner of their website.
- In-App Chat: If you have their app, there might be a support chat in there too.
4. Social Media
Social media is where you can also reach out!
- Direct Messaging: Send a DM for assistance.
- Public Comments & Tweets: Don’t hesitate to comment when the FRA posts something.
- Social Media Help Desks: Watch for help desks set up during busy times!
5. Self-Service Portals & Knowledge Base
If you prefer figuring things out on your own, they got you covered!
- Help Center: All your questions can be answered here.
- Community Forums: Join conversations with other rail enthusiasts.
- Troubleshooting Tools: They have nice tools to help you solve issues.
6. Messaging Apps
These days, who doesn’t use messaging apps?
- WhatsApp Support: Possible for instant inquiries.
- Telegram, WeChat, Viber, Line: Check their site for these options.
- SMS/Text Support: Traditional yet effective.
7. Physical Address
Sometimes, sending a letter is still a thing!
- Corporate Office Address: 1200 New Jersey Avenue SE, Washington, DC 20590.
- Local Branches: Depending on your location, you might find some nearby!
8. Online Forms
If you’re not into talking, try this!
- Contact Forms: Fill these out for inquiries online.
- Feedback Forms: Share your suggestions!
9. Mobile Apps
And let’s not forget about mobile apps!
- In-App Support: Quick help at your fingertips.
- Push Notifications: Stay updated and never miss a thing.
Fun Facts about FRA
- 1. FRA was established in 1966 and aims to regulate and promote safety of railroads.
- 2. The FRA plays a key role in supporting the development of rail infrastructure in the USA.
- 3. They are responsible for implementing regulations that ensure safe train operations.
- 4. FRA collaborates with other countries in international rail safety programs.
- 5. FRA audits and supervises rail safety awareness programs to improve compliance.
FAQs
1. What should I do if I face a safety issue on a train?
Immediately inform the train staff and contact FRA for any formal reporting.
2. How can I report a complaint regarding rail service?
You can call the customer support number or write an email to FRA to lodge a complaint.
3. Can I track my complaint status?
Yes, once your complaint is logged, you should receive a reference number to track the status.
4. Are there any charges for using FRA services?
No, contacting FRA for inquiries or complaints is free of charge!
5. How often does FRA conduct safety inspections?
FRA conducts regular safety inspections, but the frequency can depend on various factors.
