| Company | Contact Details |
|---|---|
| Company Name | Collette Tours |
| Customer Care Number | +1-401-727-9000 |
| Website | https://www.gocollette.com |
| customerservice@collette.com | |
| Address | 180 Middle Street, Pawtucket, RI 02860 |
| Other Details | Customer Service: +1-800-340-5158 |
| Country | USA |
Hey there, friend! So, you’re looking for some info about Collette Tours' customer support? You’ve come to the right place. Let’s dive in!
Key Contacts
The most important number to remember is +1-800-340-5158 . That is their toll-free customer service number. If you are outside the USA, you can call the international number at +1-401-727-9000 .
You can also reach them via email at customerservice@collette.com. They like to hear from you, whether it's about booking a tour or any issues you might have.
Different Ways to Get Help
Email Support
- Customer Support Email: Just shoot them a mail at customerservice@collette.com.
- Dedicated Department Emails: They have different emails for each department, but you can start here.
- Feedback & Suggestions: They care about what you think.
Live Chat
Want it fast? Try their website chat feature. You can talk directly to a support wizard who can help you right away! There’s also an in-app chat if you prefer using their mobile app for all your travel needs.
Social Media
Collette Tours is super active on social media! You can reach out through:
- Direct Messaging: Shoot them a message on Facebook or Twitter.
- Public Comments & Tweets: Just put your queries out there, and they will respond.
- Social Media Help Desks: They have dedicated support teams on platforms like Instagram too!
Self-Service Portals & Knowledge Base
If you're someone who loves solving problems on your own, Collette has got your back:
- Help Center: For FAQs and guides, you’ll find a lot of useful stuff here.
- Community Forums: Chat with other travelers. Share tips or just make friends!
- Troubleshooting Tools: Fix minor issues yourself with ease!
Messaging Apps
For those of you who love messaging apps, Collette has support on:
- WhatsApp Support: Quick messages get quick replies.
- Telegram, WeChat, Viber, Line: Choose your app, and get help.
- SMS/Text Support: You can send a text for help!
Physical Address
If you ever need to visit them, head to:
Head Office: 180 Middle Street, Pawtucket, RI 02860, USA
Online Forms
Need to fill out some forms? They have:
- Contact Forms: Get in touch via their website.
- Feedback Forms: Send your thoughts and suggestions!
Mobile Apps
Using Collette’s app? You can find in-app support, and don't forget—the app also gives you push notifications for updates and info.
Fun Facts About Collette Tours
- Collette started in 1918, and they’re one of the largest tour operators in the USA.
- They have more than 150 destinations across all continents! That's cool, right?
- Collette’s tours are known for including beautiful hotels and experienced guides.
- In 2018, they celebrated 100 years in business. Wow, a century of travel!
- They are Family-owned and operated which is very special.
FAQs
What if my tour gets canceled?
You can simply call customer service, and they will assist you in rebooking or offer other options.
How to change my booking?
You can change your booking via their website or call customer service.
How to handle issues during my tour?
Reach out to the tour guide or use the app to get immediate support!
What are the payment options available?
You can pay through credit cards, PayPal, and bank transfers. Make it easy!
Will I get a refund if I cancel my tour?
Refund policy depends on the cancellation policy at the time of booking.
