For quick help, call us at +86-10-6322-6999.
Our website for more info is www.chng.com.cn.
Contact Methods
Phone Numbers
- Toll-Free: Sorry, no toll-free number available.
- Local: Call your nearest office for help.
- International: Use +86-10-6322-6999 for any queries.
- Hotlines: Check our website for updates.
Email Support
Got questions? Write to us! Our customer support emails are opening new paths for communication.
- Customer Support: Sorry, no specific email right now.
- For Departments: Specific emails coming soon.
- Feedback: Share your thoughts anytime!
Live Chat
Need instant help? You can chat with us directly on our website or through our mobile app.
- Website Chat: Available on our web portal.
- In-App Chat: Chat smoothly while using the app!
Social Media
Let's connect on socials! We love to chat and listen.
- Direct Messaging: DM us on platforms!
- Public Comments: Feel free to comment on our posts.
- Help Desks: Social media help desks are looking out for you.
Self-Service Portals & Knowledge Base
You don’t always need to talk to someone. Our self-service options can help validate that.
- Help Center: Find answers quickly!
- Community Forums: Join discussions with fellow customers.
- Troubleshooting Tools: Tools that help guide you.
Messaging Apps
We are everywhere, even on messaging apps!
- WhatsApp Support: Text us on WhatsApp anytime.
- Other Messengers: Connect on Telegram, WeChat, Viber, Line.
- SMS/Text: Quick text support available too!
Physical Address
Wish to visit us?
- Corporate Office: No.6 Fuxingmennei Street, Xicheng District, Beijing, China.
- Local Branches: Look on our site for your local branch!
Online Forms
You can also fill forms online to connect with us.
- Contact Forms: Simple and easy to use.
- Feedback Forms: Your opinion matters!
Mobile Apps
Intuitive support in your pocket.
- In-App Support: Get help without leaving the app.
- Push Notifications: Stay informed about anything important.
Fun Facts for Kids!
- China Huaneng Group is one of the biggest electricity companies in China!
- They help in making energy that powers up homes.
- The company is super old, founded in 1994!
- They generate so much energy, it’s like lighting up a whole city!
- They care about the environment and are working on clean energy!
FAQs
What should I do if I can’t reach customer support?
Try contacting through live chat or use our social media channels!
Can I get a refund?
Refunds depend on your purchase. Check our terms or email us for more details!
How do I submit a complaint?
You can fill out a contact form on our website, or reach out via email.
What’s the best way to contact customer care?
Phone and live chat are the fastest ways!
Is there a way to track my complaint?
Yes! Check your email for updates, or you can message us!
