If you’re looking for help from BYD Company in China, you’re at the right place! Here’s how you can reach them.
Contact Information
Website: http://www.byd.com/
Phone Number: +86-755-8988-8888
Phone Numbers
- Toll-Free Numbers: Currently, no toll-free numbers are listed.
- Local Numbers: You can call the local number at +86-755-8988-8888.
- International Numbers: For international support, use the same number.
- Hotlines: No specific hotline is provided.
Email Support
- Customer Support Email: Unfortunately, there’s no supporting email address available.
- Dedicated Department Emails: No specific departmental emails listed.
- Feedback & Suggestions: You may leave feedback through their contact form on the website.
Live Chat
- Website Chat: A live chat option may be available on their website.
- In-App Chat: Check if the BYD mobile app has a chat feature for inquiries.
Social Media
- Direct Messaging: You can send them a DM on platforms like Weibo or Facebook.
- Public Comments & Tweets: Feel free to comment or tweet your questions to them.
- Social Media Help Desks: Look for help desks on their social media pages.
Self-Service Portals & Knowledge Base
- Help Center: Visit the support section of the BYD website.
- Community Forums: Engage with others in BYD community forums.
- Troubleshooting Tools: The website may have helpful troubleshooting guides.
Messaging Apps
- WhatsApp Support: Look for their WhatsApp number, if available.
- Telegram, WeChat, Viber, Line: They may support inquiries on these platforms.
- SMS/Text Support: Keep an eye out for SMS/text support options.
Physical Address
You can visit them at their head office: No.3009, BYD Road, Pingshan District, Shenzhen, China.
Online Forms
- Contact Forms: Want to reach out? Fill out their contact form on the website.
- Feedback Forms: You can provide feedback directly through the forms available.
Mobile Apps
- In-App Support: If you have the BYD app, check for support options within.
- Push Notifications: Enable notifications to get the latest updates.
Fun Facts about BYD Company
- BYD stands for "Build Your Dreams!" Isn't that inspiring?
- They are one of the largest electric vehicle makers in the world.
- Founded in 1995, they started by making batteries before moving to cars.
- BYD has a significant presence in both China and around the globe!
- They even make solar panels and energy storage solutions!
Common Customer Problems & Solutions
FAQs
What should I do if my car won't start?
Check the battery power or reach out to customer support!
How can I update my vehicle's software?
You can do it through the mobile app or on their website.
Where can I find a local dealer?
Check the 'Find a Dealer' page on the BYD website!
How can I request a service?
You can request a service through the online form on the website.
Is there a warranty on my vehicle?
Yes, you can find warranty details in your owner's manual or website.
