Welcome to Swisscom AG Customer Care
Hey there! If you're looking for help with your Swisscom services, you've come to the right place. Let me walk you through all the ways you can get in touch with Swisscom's friendly customer care team. It's like having a tech-savvy buddy in Switzerland!
Phone Numbers
- Toll-Free Numbers: Available for local users, giving the ease to connect without any charges.
- Local Numbers: Easily reach out at +41 58 221 2111 for any local inquiries.
- International Numbers: For those dialing from outside Switzerland, use the same line but ensure international call charges might apply.
- Hotlines: Reach out for emergency or priority services via dedicated hotlines!
Email Support
- Customer Support Email: Our main contact at info@swisscom.com is always open.
- Dedicated Department Emails: Specific queries? They'll direct you to get the right help fast.
- Feedback & Suggestions: Love improvement ideas; give yours a voice through email!
Live Chat
- Website Chat: Quick queries? The help pops right onto your screen on our website.
- In-App Chat: If you're a mobile app user, tap into instant support right there!
Social Media
- Direct Messaging: Slide into DMs for quick private interactions.
- Public Comments & Tweets: Got a shout-out or a quick quip? Our social team loves them!
- Social Media Help Desks: Comprehensive support is just a hashtag away.
Self-Service Portals & Knowledge Base
- Help Center: Browse through a library of guides and tips - like a mini-Google for Swisscom.
- Community Forums: Tap into the wisdom of fellow users; learn and help others too!
- Troubleshooting Tools: DIY fixes with easy-to-use tools.
Messaging Apps
- WhatsApp Support: WhatsApp your queries or get the latest updates.
- Telegram, WeChat, Viber, Line: Multiple platforms, same quality assistance!
- SMS/Text Support: Old-school but gold – simple text support still rocking it.
Physical Address
- Corporate Office Address: Alte Tiefenaustrasse 6, 3050 Bern, Switzerland
- Local Branches: Spread across Switzerland to cater to your needs personally.
Online Forms
- Contact Forms: Swiftly fill your request and let the team swing into action.
- Feedback Forms: Your opinions matter, jot them down!
Mobile Apps
- In-App Support: Access the help desk without leaving the app.
- Push Notifications: Stay updated with real-time alerts.
Some Interesting Facts About Swisscom:
- Swisscom is one of the leading telecom companies in Switzerland.
- Founded way back in 1998!
- Has a major presence in both fixed-line and mobile networks.
- Known for its innovative approach and customer satisfaction.
- Privatized entity but also owned partially by the Swiss government.
FAQs - Swisscom Customer Support
How do I contact Swisscom if my phone isn’t working?
Simply call +41 58 221 2111. If your phone isn’t working for calls, try other contact methods like email or social media messaging.
Where can I find the Swisscom app?
The Swisscom app is available on the Apple App Store and Google Play Store. It’s like magic at your fingertips!
Can I get help on weekends?
You bet! Swisscom’s online support through social media and live chats is usually available, even on weekends.
Is there support for non-Swiss residents?
Yes, international support is available, but international call rates may apply.
How do I provide feedback about my experience?
You can email your feedback to info@swisscom.com or use the feedback forms available on the Swisscom site.
