Royal Bank of Scotland Group
Hey there! Need help? Contact us at +44 20 7672 1000 or visit our website for more info. Have a concern or feedback? Shoot us an email at info@rbs.com. We are here for you!
Phone Numbers
- Toll-Free Numbers: Well, they are free calls for you within the UK.
- Local Numbers: Easy to dial, even if you're in your pjs.
- International Numbers: For our globetrotters making calls from afar!
- Hotlines: Immediate help, like a superhero hotline.
Email Support
For quick help, drop a message at our info@rbs.com. Tip: Keep it short and clear.
- Customer Support Email: Need assistance? Email us. Simple.
- Dedicated Department Emails: Direct your queries to specific departments. Handy!
- Feedback & Suggestions: We love hearing your thoughts, even if it's about our coffee!
Live Chat
For fast responses, we have live chat too!
- Website Chat: Available when you’re browsing. No need to look elsewhere.
- In-App Chat: On the go? Chat in-app anytime!
Social Media
- Direct Messaging: Slide into our DMs for quick chat.
- Public Comments & Tweets: Love tweeting? Tweet us your thoughts.
- Social Media Help Desks: Our virtual desks available 24/7.
Self-Service Portals & Knowledge Base
- Help Center: Your personal guide for FAQs.
- Community Forums: Connect with fellow customers. It's like a virtual neighborhood!
- Troubleshooting Tools: Solve tiny hiccups on your own. Empowering, right?
Messaging Apps
- WhatsApp Support: Quick chat support, 'cause who doesn't love chatting?
- Telegram, WeChat, Viber, Line: Multiple apps to reach us. Your choice!
- SMS/Text Support: A simple text could do wonders.
Physical Address
Visit our corporate office: 36 St Andrew Square, Edinburgh EH2 2YB.
- Local Branches: Find one nearby for face-to-face talks.
Online Forms
- Contact Forms: Just fill and submit. Really easy.
- Feedback Forms: Your opinions matter. Share them freely.
Mobile Apps
- In-App Support: App-savvy? Support is at your fingertips.
- Push Notifications: Get updates in a snap.
FAQs
What to do if my card is lost?
Don't worry! Call us at +44 20 7672 1000 as soon as possible. We'll help you out.
How can I reset my password?
Easy peasy! Use the 'Forgot Password' option on our login page. Or chat us up for help.
Where can I find my transaction history?
You can view it in our app or online portal. Just log in and check under accounts.
How to apply for a personal loan?
It's simple! Visit our website or your nearest branch. We’ll guide you through the process.
What if I forget my PIN?
No stress! Just call us, and we'll reset it for you.
