Phone: +49 69 696-0
Email: info@lufthansagroup.com
Website: https://www.lufthansagroup.com/
Getting in touch with Deutsche Lufthansa AG
If you're in Germany and need to talk to someone at Deutsche Lufthansa AG, there are tons of ways! Whether you’re up in the air or on the ground, feel assured they’ve got you covered. And hey, wouldn’t you agree, that’s pretty cool for an airline so big and bustling?
Phone Numbers
- Toll-Free Numbers: Have none, but you can use the local number.
- Local Numbers: The good ol' +49 69 696-0. It's like talking to a neighbor!
- International Numbers: Call the main line.
- Hotlines: None specific but check their website!
Email Support
- Customer Support Email: info@lufthansagroup.com
- Dedicated Department Emails: Check out their Investor Relations for more.
- Feedback & Suggestions: Let them hear your thoughts!
Live Chat
- Website Chat: Look for it on their website – feels like magic typing the question and poof, comes the answer!
- In-App Chat: Use their app, it’s handy and always there.
Social Media
- Direct Messaging: Send a DM on Facebook or Twitter.
- Public Comments & Tweets: Tag them @lufthansa, and watch them respond.
- Social Media Help Desks: Real humans, true story!
Self-Service Portals & Knowledge Base
- Help Center: Just like a library but for flights.
- Community Forums: Fellow travelers sharing stories and tips.
- Troubleshooting Tools: Get unstuck with step-by-step guides.
Messaging Apps
- WhatsApp Support: Easy-peasy!
- Telegram, WeChat, Viber, Line: Trying to be where everyone is.
- SMS/Text Support: Classic and straightforward.
Physical Address
- Corporate Office Address: Venloer Straße 151-153, 50672 Cologne, Germany
- Local Branches: Look around your city; they might be closer than you think.
Online Forms
- Contact Forms: Found online; just fill it up – as simple as that.
- Feedback Forms: Say your piece, rest assured it'll reach them.
Mobile Apps
- In-App Support: Like having a tiny assistant in your pocket.
- Push Notifications: Never miss a flight update!
Lufthansa Facts (Explained like Seven-Year-Olds)
- It's a really big company, like an adult lion! They fly people in huge airplanes everywhere.
- Imagine they have around 700 planes! Wow, that would fill up many playgrounds!
- They're not just in Germany; they have friends in Europe, North America, Africa, and oh so many places.
- They have a group called Star Alliance, kinda like a superhero team but for airlines.
- They're really old! Since 1926, like dinosaur years to us kids.
FAQs (Explained like a 12-Year-Old)
Why can't I use a toll-free number?
Well, they don't really have one, you see. But use the local number, it's just as great!
Can I book flights on their app?
Absolutely! Their app is like a wizard's wand. You can book, check-in, the whole lot.
Is there someone to help if my bag is lost?
Yes, indeed! Just contact their help desk or customer service. Those folks are lifesavers.
Do they use robots for chatting?
Sometimes, they call them chatbots. But there are humans too. Best of both worlds!
What if I have feedback or complaints?
Use their feedback form or email. They appreciate hearing from you and making things better.
