All About China Telecommunications Customer Care
If you're looking for help from China Telecommunications, you've come to the right spot! Their customer care is pretty easy to reach. Just check out this important info right here. If you need to talk to someone, their Phone Number is +86-10000. You can also email them at ir@chinatelecom-h.com. Easy, right?
Phone Numbers
They're there for you in many ways:
- Toll-Free Numbers: Call without worrying about the cost!
- Local Numbers: Super easy to connect from your area.
- International Numbers: If you're calling from outside, they got you covered.
- Hotlines: Special numbers for urgent support!
Email Support
Got a question? You can write them an email!
- Customer Support Email: ir@chinatelecom-h.com
- Dedicated Department Emails: Each department has its own email for special help.
- Feedback & Suggestions: They love to hear from you!
Live Chat
Need instant help? Use their live chat!
- Website Chat: Available on their site.
- In-App Chat: If you have their app, just chat there!
Social Media
They're on social media, so you can reach out!
- Direct Messaging: Send them a message on platforms like Weibo.
- Public Comments & Tweets: Post on their page or tweet them!
- Social Media Help Desks: Dedicated support teams are waiting.
Self-Service Portals & Knowledge Base
Want to figure it out yourself? There’s help online!
- Help Center: Find answers to your questions.
- Community Forums: Ask others and share tips!
- Troubleshooting Tools: Get guides to fix problems easily.
Messaging Apps
You can also find help on these apps:
- WhatsApp Support: Chat with their team on WhatsApp!
- Telegram, WeChat, Viber, Line: They're available on many apps!
- SMS/Text Support: Send a simple text and get help.
Physical Address
If you prefer to visit, check out their offices:
- Corporate Office Address: No.31 Jinrong Street, Xicheng District, Beijing.
- Local Branches: They have branches all over!
Online Forms
Sometimes, filling out a form is the way to go!
- Contact Forms: Quick to fill for inquiries.
- Feedback Forms: Share your thoughts with them!
Mobile Apps
If you have their app, it’s super handy:
- In-App Support: Chat directly through the app!
- Push Notifications: Get alerts for important info.
Fun Facts About China Telecommunications
Here are 5 cool things about the company. Imagine sharing this at school!
- They provide services to more than 300 million mobile customers!
- Their internet networks cover lots of areas in China!
- They were founded a long time ago in 2002 - that's like a dinosaur era!
- They help people connect with their families and friends across the world!
- China Telecommunications is one of the biggest companies in China!
FAQ
1. How do I reset my password?
Go to the website and click on 'Forgot Password'. Follow the steps to set a new one!
2. Can I track my order status?
Yes! Just log in to your account and check the 'Order Status' page.
3. What should I do if my internet is slow?
First, try restarting your router. If it’s still slow, contact support!
4. How can I change my plan?
Log into your account and find 'Change Plan' option. It’s super simple!
5. What if I have a billing issue?
Contact their billing department via email or call them!
Need more info? Check out their website for all details!
Contact Details:
- Phone: +86-10000
- Email: ir@chinatelecom-h.com
- Website: www.chinatelecom-h.com
- Address: No.31 Jinrong Street, Xicheng District, Beijing
