If you're looking for quick support or have questions, you've come to the right place. Here’s how you can get in touch with the China Merchants Group. Let’s dive in!
Key Contact Information
Phone Number: +86-755-2680-8888
Website: http://www.cmhk.com/
1. Phone Numbers to Reach Us
- Toll-Free Numbers: We don’t have specific toll-free numbers at the moment.
- Local Numbers: You can reach us at our main line: +86-755-2680-8888
- International Numbers: Same number for international calls; just remember the country code!
- Hotlines: We have dedicated hotlines for urgent queries. Please check our website for the latest updates.
2. Email Support
Currently, we do not provide specific emails for customer care, but feedback is always welcome! You can drop us your thoughts through our online forms.
3. Live Chat
- Website Chat: Our website has a chat feature. Just click on the chat icon in the bottom corner!
- In-App Chat: If you use our app, surely check the in-app chat for quick help.
4. Social Media
- Direct Messaging: Send us a DM on our social profiles!
- Public Comments & Tweets: Feel free to comment on our posts or tweet your queries; we’ll answer!
- Social Media Help Desks: We maintain active help desks on platforms like Facebook and Twitter.
5. Self-Service Portals & Knowledge Base
- Help Center: Check our extensive Help Center for articles and guides.
- Community Forums: Join our community forums to share and solve problems together!
- Troubleshooting Tools: We offer handy tools for you to fix common issues.
6. Messaging Apps
- WhatsApp Support: Message us on WhatsApp for real-time support.
- Other Apps: We are also available on Telegram, WeChat, Viber, and Line.
- SMS/Text Support: For those who prefer texting, shoot us a message!
7. Physical Address
You can visit us at our corporate office:
China Merchants Building, No.1166 Wanghai Road, China
8. Online Forms
- Contact Forms: Got a question? Fill out our contact form and we'll get back to you!
- Feedback Forms: Share your thoughts and suggestions through our feedback forms!
9. Mobile Apps
- In-App Support: Get help while you're on the go!
- Push Notifications: Stay updated with our latest offers and service alerts.
Fun Facts About China Merchants Group
- China Merchants Group was established over 140 years ago! Quite a legacy!
- They are known as one of the largest conglomerates in China.
- They play a massive role in shipping and logistics globally.
- The group has diverse businesses, including finance and real estate.
- They always aim to be environmentally friendly in their operations.
Common Customer Queries
What should I do if I can't reach customer support?
If you can't reach us, try our online forms or check our help center for answers. We will get back to you as soon as possible!
How do I provide feedback?
You can fill out our feedback forms anytime on the website. We love to hear from you!
Are there any 24/7 support options?
Currently, our main customer support is available during business hours. But our web and app resources are always there for you!
Can I chat with support through social media?
Absolutely! Send us a message or leave a comment; we will reply as soon as we can!
What if I have an issue with the mobile app?
If you face issues, try in-app support or visit our knowledge base for troubleshooting tips!
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