Navigating the world of online trading can be both exciting and challenging. At Groww, They strive to ensure that their customers have access to prompt and effective support whenever needed. In this post, we'll share essential contact details for Groww's customer care, as well as a comprehensive FAQ section to address common queries related to online trading.
Customer Care and Grievance Escalation Matrix
Have you attempted to search for your query? If you still require assistance, please reach out to us via your preferred method.
Contact Information
You can contact Groww’s customer support team via:
- Email: support@groww.in
- Phone: +91 9108800000
We are available 24/7 to resolve your issues at the earliest.
Key Contacts at Groww
1. Head of Customer Care
Name: Mr. Sunil Bissa
Address: No.11, 80 FT Road, 1st & 2nd floor, 4th Block, S.T.Bed, Koramangala, Bangalore - 560034
Phone: 08046161210
Availability: Monday to Friday (9 AM - 5 PM)
Email: headcustomerservice@groww.in
2. Compliance Officer
Name: Mr. Gaurav Seth
Address: No.11, 80 FT Road, 1st & 2nd floor, 4th Block, S.T.Bed, Koramangala, Bangalore - 560034
Phone: 08061933732
Availability: Monday to Friday (9 AM - 5 PM)
Email: grievances@groww.in
3. Designated Director
Name: Mr. Santosh Jayaram
Address: No.11, 80 FT Road, 1st & 2nd floor, 4th Block, S.T.Bed, Koramangala, Bangalore - 560034
Phone: 01161195318
Availability: Monday to Friday (9 AM - 5 PM)
Email: escalation@groww.in
4. Customer Care (Groww Creditserv Technology Private Limited)
Name: Mr. Vinaybabu K
Address: Vaishnavi Tech Park, South Tower, 4th Floor, Survey No. 16 / 1 and 17 / 2, Ambalipura Village, Varthur Hobli, Bellandur, Bangalore South, Bangalore KA 560103
Phone: 9731448964
Frequently Asked Questions (FAQs)
1. How can I reset my Groww account password?
To reset your password, go to the Groww login page and click on "Forgot Password" then follow the instructions sent to your registered email or mobile number.
2. What should I do if my transaction fails?
If your transaction fails, you can wait for bank usual 2-3 working days and then you can contact groww's customer support via email at support@groww.in or call +91 9108800000.
3. How can I update my KYC details?
You can update your KYC details through the Groww app's 'Profile' section.
4. What to do if I face issues with my investment?
Please reach out to respective customer support team using the contact information provided above.
5. Is Groww available for international trading?
Currently, Groww primarily focuses on Indian markets.
