Diwali is a special time for shopping in India. Many people buy gifts and new products. Sometimes, we need help from companies. Here are 30 consumer companies that we often contact for help.
1. Flipkart
Summary: Flipkart is a big online shopping site. It sells clothes, electronics, and much more. They have many sales during Diwali.
Website: Flipkart
Customer Care: 1800 420 1111
2. Amazon India
Summary: Amazon India is another popular shopping site. It offers everything from books to gadgets. They have great deals for Diwali.
Website: Amazon India
Customer Care: 1800 3000 9009
3. Myntra
Summary: Myntra is famous for fashion. It has many clothing brands. People love shopping for new outfits during festivals.
Website: Myntra
Customer Care: 1800 102 3333
4. Snapdeal
Summary: Snapdeal is an online marketplace. It offers a variety of products at good prices. They have festive offers too.
Website: Snapdeal
Customer Care: 011 4533 3200
5. Paytm
Summary: Paytm is known for online payments. It also sells products. Many use it for quick transactions.
Website: Paytm
Customer Care: 1800 102 6480
6. Ola
Summary: Ola is a taxi service. People book rides through its app. It’s convenient for traveling during Diwali.
Website: Ola
Customer Care: 080 4665 5300
7. Uber
Summary: Uber is another popular taxi app. It offers quick rides and a good service. Many prefer it during festivals.
Website: Uber
Customer Care: 1800 102 4848
8. Zomato
Summary: Zomato is a food delivery service. It helps you order from your favorite restaurants. Perfect for Diwali treats!
Website: Zomato
Customer Care: 1800 102 2500
9. Swiggy
Summary: Swiggy is similar to Zomato. It delivers food fast. Many use it for celebrations and parties.
Website: Swiggy
Customer Care: 080 6746 6790
10. HDFC Bank
Summary: HDFC Bank is one of the top banks in India. It provides various banking services. Customers often contact them for help.
Website: HDFC Bank
Customer Care: 1800 267 6161
11. ICICI Bank
Summary: ICICI Bank offers many financial services. It is also very popular. Customers need help with accounts and loans.
Website: ICICI Bank
Customer Care: 1800 102 4242
12. SBI Bank
Summary: State Bank of India is a leading bank. It serves many customers across India. Help is needed often during busy times.
Website: SBI
Customer Care: 1800 425 3800
13. Axis Bank
Summary: Axis Bank provides various services. It is known for customer support. Many people contact them for help.
Website: Axis Bank
Customer Care: 1860 229 5577
14. HDFC Life
Summary: HDFC Life offers insurance plans. It helps customers secure their future. People contact them for queries about policies.
Website: HDFC Life
Customer Care: 1860 267 9999
15. Tata Sky
Summary: Tata Sky provides DTH services. People watch TV shows through their service. Help is often needed for connections.
Website: Tata Sky
Customer Care: 1860 120 6633
16. Dish TV
Summary: Dish TV is another DTH provider. It has many channels for entertainment. Customers reach out for installation help.
Website: Dish TV
Customer Care: 1800 575 1111
17. Lenovo
Summary: Lenovo makes laptops and PCs. It is popular among students and professionals. Customers ask for support and repairs.
Website: Lenovo
Customer Care: 1800 3000 7678
18. Samsung
Summary: Samsung sells electronics like phones and TVs. They are known for quality. Help is needed for product issues.
Website: Samsung
Customer Care: 1800 40 7267864
19. Xiaomi
Summary: Xiaomi offers smartphones and gadgets. It has many fans in India. Customers often need help with their devices.
Website: Xiaomi
Customer Care: 1800 103 6286
20. LG Electronics
Summary: LG makes home appliances and electronics. People buy their products for daily use. Customer support is often needed.
Website: LG Electronics
Customer Care: 1800 180 9999
21. Whirlpool
Summary: Whirlpool is known for washing machines and refrigerators. It offers many home appliances. Customers contact them for service requests.
Website: Whirlpool
Customer Care: 1800 208 1800
22. Philips
Summary: Philips provides health and home appliances. They have quality products. Customers often ask for help with their items.
Website: Philips
Customer Care: 1860 266 2454
23. Sony
Summary: Sony is a well-known electronics brand. They offer TVs, cameras, and gaming consoles. Customers seek support for their devices.
Website: Sony
Customer Care: 1860 180 1234
24. Tata Motors
Summary: Tata Motors makes cars and trucks. They are famous for their vehicles. Customers contact them for service and repairs.
Website: Tata Motors
Customer Care: 1800 209 7979
25. Maruti Suzuki
Summary: Maruti Suzuki is a popular car manufacturer. Many people buy their cars. They have good service support for customers.
Website: Maruti Suzuki
Customer Care: 1800 102 1800
26. Hero MotoCorp
Summary: Hero MotoCorp makes bikes and scooters. They are well-liked in India. Customers need help with their vehicles.
Website: Hero MotoCorp
Customer Care: 1800 266 0018
27. Bajaj Auto
Summary: Bajaj Auto is another vehicle manufacturer. It makes bikes and auto rickshaws. Customers reach out for support.
Website: Bajaj Auto
Customer Care: 1800 233 1900
28. Hindustan Unilever
Summary: Hindustan Unilever sells many consumer products. They make soaps, shampoos, and food items. Help is often needed for their products.
Website: Hindustan Unilever
Customer Care: 1800 103 5151
29. P&G
Summary: Procter & Gamble offers household products. They make laundry detergents and personal care items. Customers often ask for assistance.
Website: Procter & Gamble
Customer Care: 1800 210 1221
30. Nestlé
Summary: Nestlé is known for food products. They make chocolates, noodles, and baby food. Customers contact them for product queries.
Website: Nestlé
Customer Care: 1800 103 1947
Here’s a list of the top 10 customer complaints commonly reported for eCommerce companies in India during Diwali season:
Order Delays: Customers frequently complain about late deliveries, especially during festive seasons.
Product Quality Issues: Many customers report receiving products that do not match the description or are of inferior quality.
Wrong or Damaged Items: Receiving the wrong product or a damaged item upon delivery is a common complaint.
Refund and Return Problems: Customers often face difficulties in getting refunds or returns processed, leading to dissatisfaction.
Customer Service Response Time: Slow or unhelpful responses from customer service representatives frustrate many shoppers.
Payment Issues: Problems with online payment transactions, such as failed payments or unauthorized charges, are frequently reported.
Cancellation Difficulties: Customers encounter challenges when trying to cancel orders before shipping.
Availability of Products: Some customers complain about items being listed as available but later being out of stock.
Hidden Charges: Unexpected additional charges during checkout, such as shipping or handling fees, often lead to complaints.
Misleading Discounts and Offers: Customers feel misled by promotions that do not apply at checkout or are not as advertised.
